Return & Refund Policy

At Flowerry Affair, every piece is crafted with care. As our products are made-to-order and often perishable, we do not accept returns.

Damaged, defective or incorrect items

If the product you received is damaged, defective, or incorrect, please report it to our customer support team at info@fnpflagship.com/9999999166 within 48 hours of delivery, along with a clear image of the item delivered. Our team may contact you for additional details if required.

Once your complaint is verified, you may choose one of the following:

• Re-delivery of the product

• Refund as a gift certificate, processed within 24 hours

• Refund to the original mode of payment, which will reflect within 7–10 working days as per standard banking timelines

When refunds are not applicable

We are unable to offer a refund in the following cases:

• Perishable items such as fresh flowers, plants, or similar products are delivered to an incorrect address provided by the sender

• The recipient is not present at the delivery address or refuses to accept the delivery

• Quality concerns arise due to improper handling after delivery
   

Please note

• Complaints must be raised within 48 hours of delivery. After this window, we will not be able to register any complaint.

• For quality purposes, a reverse pick-up may be required before re-delivery.

• We do not accept requests for product exchanges.

• If we are unable to supply all or part of your order (including substitutes), we will notify you and reimburse the amount for the undelivered portion.

• International orders: Complaints must be raised within 48 hours of delivery. For non-delivery, partial delivery, or false updation complaints, the timeline is 72 hours from the date of delivery.

• Refunds are processed by Flowerry Affair after confirmation via email or phone call. Once processed, the amount may take 7–10 business days to reflect in your account, as per standard banking timelines.